Shipping Timelines

We strive to ensure that all the orders reach you as per the promised time however there is a 5% chance of occasional delays due to circumstances beyond our control. We do use reliable partners such as Bluedart, Delhivery etc...  

We will ensure smooth tracking from our side till you receive your package.

Shelf-Life and Easy Storage!

Our products have a stable 24-month expiry window and at the time of delivery, we promise that you will have a minimum 60 days shelf life. This is our standard customer policy. These oils can be kept outside in a dry area away from direct sunlight and will remain safe until the 'Best Before Date' on the bottle. 

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SHIPPING & PAYMENT POLICY

Thank you for visiting and shopping at "XALIVEN" owned by NutraRealm Private Limited hereafter referred to as ‘XALIVEN’. Following are the terms and conditions that constitute our Shipping & Payment Policy:

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
• After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in eco-friendly cardboard boxes which are firmly sealed.

What is the range of locations to which XALIVEN ships their products?

XALIVEN ships throughout India to multiple pin codes! 

My order has been shipped. Now, how can I track it?

• Once your order has been dispatched, you will receive an email with details of your order confirmation.  You will receive an SMS with a tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.

• Our trusted courier partner includes Bluedart, Delhivery, DTDC  amongst a few other courier partners.
• XALIVEN is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5 working days from the date of the order and payment.
• Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (unless specified at the time of order). 

 What is the estimated delivery time?

We usually dispatch most orders within 2-3 business days (excluding Sundays and public holidays)

• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 3 days of the order date.

• Limited Liability: In case the product is unavailable or out of stock; or the delivery address is outside standard deliverable areas or in case of unforeseen or contingent circumstances beyond our control where your order cannot be processed, we will offer you a full refund for your purchase.

Are there any shipping charges applicable on my order?

Currently there are “NO” Shipping charges within India. 

Does XALIVEN ship outside India?

At present XALIVEN ships only to India. However, we are working on starting international delivery to many other countries, so stay tuned! Please do reach us at info@xaliven.com for your special requests and needs